Shipping policy

Trouser Project aims to process and deliver orders reliably across its supported delivery locations in India.

1. Order Processing

Orders are processed after successful payment confirmation and verification, where necessary.

Proposed processing estimate — confirm before publishing: Orders are generally dispatched within 1–3 business days. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

2. Delivery Estimates

Required before publication: Insert your actual delivery estimates based on your shipping provider and serviceable locations.

Suggested template:

• Metro and major cities: approximately [X–Y] business days after dispatch.
• Other serviceable locations: approximately [X–Y] business days after dispatch.
• Remote or difficult-to-service locations: delivery may take longer.

These are estimates rather than guaranteed delivery dates unless expressly confirmed at checkout.

3. Shipping Charges

Any applicable shipping fee will be displayed at checkout before the customer places the order. Free shipping, if offered, will be subject to the conditions displayed on the website or promotional offer.

4. Tracking

Where tracking is available, tracking details will be provided through the contact details supplied with the order or through the available order-status system.

Tracking information may take time to update after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of incorrect or incomplete details, the customer should contact us promptly. Any additional charges or further delivery arrangements will be handled fairly and in accordance with applicable law.

6. Delays and Delivery Issues

Delivery may be affected by weather, transport disruptions, operational issues, public holidays, or other circumstances beyond our reasonable control.

If your order is significantly delayed, marked delivered but not received, or returned to the sender, contact us at trouserproject@hotmail.com with your order number. We will investigate with the delivery provider and explain the available next steps.

Nothing in this section excludes remedies required by applicable consumer law.

7. Damaged Packages or Incorrect Orders

Please contact us promptly if your parcel arrives damaged, contains an incorrect product, or is missing an item. Include your order number and photographs where reasonably available.

We will review the issue and provide an appropriate remedy under our Return & Refund Policy and applicable law.

8. Contact

Trouser Project
Email: trouserproject@hotmail.com
Address: SHAHEED UDHAM SINGH KAMBOJ SAMAARAK TRUST, Poorbi Shalimar Bag, Shalimar Bagh, Delhi, 110088, Delhi, India.